We all know that the hospitality industry is highly competitive. If one wants to survive this tough competition then they have to embrace technology. This is one of the best ways to give innovative solutions to clients. It will give you that competitive edge and will always keep you ahead of your competitors.
There is one tech trend that has surely been very valuable for the hospitality industry. Want to find out this technology trends for hotels? Here it is!
Artificial Intelligence in the hotel industry:
Artificial intelligence helps the hotel staff in understanding the customers better. With the help of data analytics, it is possible to extract a large amount of information about the client. The staff can find out details like travel choices of the customer, location preferences, inquiries about the rates and facilities in the hotel. Using this data the hotel staff can work out ways to give a more astute experience to the guests.
AI in hotels is also being used to give services like concierge services to the guests. AI-based concierge robots can provide all the assistance that the guests need. These robots not only provide good support to the guests. But they can also give recommendations, collect details from the inquires of the client and make their responses better. They can also give a response to customer queries right away.
It is helping in giving the guests a truly wonderful experience. When a guest checks into the hotel he is given some smart controls which can be used with his mobile phone. This includes unlocking the room with a digital key, controlling the temperature and light of the room, ordering food and drinks, scheduling of meals, management of taxi reservations etc.
Artificial intelligence has the power of big data. By analysing the data the hotel staff can learn many things about the choices of the customer and about the customer behaviour. This data can then be used to provide customised service to the clients.
AI technology embraced by hotels globally:
If you check the details of some of the finest hotels in the world you will realise that these have already embraced the smart technology. Some of the biggest hotels in Japan, US and many other countries are making use of smart AI technology and they are reaping the benefits of this investment which is clearly reflected from the profits that they are making. This technology has made it possible to provide a quick and smart personalised service to the customers. Some people may feel that Artificial intelligence is still in the nascent stage. But if you see how well it is being used by the hospitality industry across the globe you will realise that it is surely one thing that you just cannot ignore.
Adopt the AI technology for your hotel at the earliest. This will help you provide the best service to your customers, help in business growth and will also bring down the load on your staff who can use their energies in other important activities of the hotel.